Refund and Returns Policy

Overview

Thank you for shopping at touchygold.com. If you are not entirely satisfied with your purchase, we’re here to help. Our Refund and Returns Policy outlines the terms and conditions under which refunds and returns are accepted.

Returns

You have [number of days] calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Please contact our customer service team at returns@touchygold.com to initiate the return process. Provide your order number and a detailed explanation of the reason for the return. Our team will guide you through the necessary steps.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to be processed may vary depending on your payment provider.

Exchanges

If you wish to exchange an item for a different size, color, or product, please contact our customer service team at exchanges@touchygold.com. Provide your order number and details of the exchange request. Our team will guide you through the process.

Shipping

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at infot@touchygold.com. Provide your order number and clear photos of the damaged or defective item. We will work with you to resolve the issue promptly.